Privacy Policy

FLR Australia Pty Ltd, trading as Family Law Resolutions, respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy sets out how we collect and treat your personal information.

“Personal information” is information provided by you and held by us which is identifiable as being about you or a third party.

Family Law Resolutions will, from time to time, receive and store personal information you enter onto our website at www.familylawresolutions.com.au (“the Website”), provided to us directly or given to us in other forms.

Do not provide personal information of a third party to Family Law Resolutions without first obtaining the written consent of the third party and confirmation they have read and agreed to the terms of this Privacy Policy.

By entering personal information and details of a third party on our Website you warrant and confirm you have first obtained express written consent from the third party, and such consent has not been withdrawn at the time of providing the personal information, or in the case of a child that you have authority to provide us with the personal information for example in your capacity as a parent or by way of court order.

You may provide basic personal information such as your name, phone number, address and email address to enable us to send information, provide updates and provide services.

We may collect additional personal information at other times, including but not limited to, when you engage our services, when you communicate with us electronically, in person or by phone, when you complete our online forms, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preferences, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our client support. Such information may include (but is not limited to):

• Names and dates of birth
• Employment details
• Contact details, including email address, residential and postal addresses and postcodes
• Financial, legal or taxation details (for example tax details, bank account details, property ownership details, details of assets and liabilities, business details, government agency identifiers, financial service providers, court orders and proceedings)
• Family details (for example next of kin, children’s names dates of birth, details of extended family members and other significant persons)
• Other personal information (for example medical history and hospital records, criminal record and prior convictions, ethnic origin, sexual preference, religious preference)

Additionally, we may also collect any other information you provide while interacting with us.

Family Law Resolutions collects personal information from you in a variety of ways, including when you interact with us electronically, by telephone or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Family Law Resolutions may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of our services available to you. We may use your personal information to improve our services and better understand your needs.

Family Law Resolutions may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Family Law Resolutions, its clients, employees, officeholders or third parties.

Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Family Law Resolutions is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at [email protected].

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected] or PO Box 205 Goodwood SA 5034.

We take complaints very seriously and will promptly investigate your complaint and respond in writing within 28 days after receiving written notice of your complaint.

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

When you come to our website (www.familylawresolutions.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, or similar such information.

This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.

Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on this website or other websites you visit.

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your information and convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.

Linked content provided at third party websites may be updated or changed at any time by the site owner without the knowledge or awareness of Family Law Resolutions. As such, links to other websites provided by us may from time to time be out of date and may not display the intended information. Please notify us if this occurs.

Please be aware that Family Law Resolutions is not responsible for the privacy practises of other such websites. We encourage our users to exercise caution and be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.